lunabet78 Casino & Sportsbook FAQ

When you register on lunabet78, we collect your email address, a secure password, and basic contact details. During account setup, you will also select a preferred deposit method — DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or a bank virtual account (mobile banking, local payment, online payment, e-wallet). After registration, you must complete KYC (Know Your Customer) verification by uploading a valid ID document and proof of address. This step is required before you can deposit funds or place bets. Users in Jakarta, Surabaya, Bandung, and other major cities follow the same verification process. Our support team can guide you through document submission if you have questions.

lunabet78 requires two documents for KYC verification: a valid government-issued ID (such as a national ID card, passport, or driver's license) and a proof of address dated within the last three months (utility bill, bank statement, or rental agreement). Both documents must be clear, legible, and show your full name and current address. Upload them through your account settings in the verification section. Our team reviews submissions and notifies you of approval or requests for resubmission. Processing typically occurs within standard business windows. If your documents are rejected, we will explain why and allow you to resubmit corrected versions.

Depositing via e-wallet, mobile banking, or local payment on lunabet78 is straightforward. Log in to your account, go to the Deposit section, and select your preferred e-wallet. Enter your deposit amount and confirm. You will be redirected to the e-wallet app or browser to authorize the payment. Once you approve the transaction in your e-wallet, the funds appear in your lunabet78 account immediately. For online payment deposits, you can scan the QR code displayed on our deposit page using any banking app or e-wallet that supports e-wallet. If you prefer bank transfers, we offer virtual accounts for mobile banking, local payment, online payment, and e-wallet — simply transfer to the account number shown and your deposit will be credited after verification. All deposit methods are available on mobile (Android app or iOS browser) and desktop.

Withdrawal requests on lunabet78 are reviewed during standard business hours. After you submit a withdrawal request, our team verifies your account status and transaction history. Most requests are processed within a standard review window; however, if additional verification is needed (such as confirming recent deposits or account activity), the process may take longer. Once approved, funds are sent to your chosen payment method — mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, or your bank account. E-wallet transfers typically arrive within minutes; bank transfers may take one to two business days depending on your bank. If your withdrawal is delayed, check your email for any verification requests from our support team, or contact us directly for an update.

Promotion codes on lunabet78 are entered during deposit or in your account settings under the Promotions section. If you have a code, log in, navigate to Deposit, and look for a field labeled "Promo Code" or "Bonus Code." Enter the code exactly as provided and complete your deposit. The promotion will be applied to your account if the code is valid and meets the stated conditions. Some promotions are automatically credited to new accounts during registration; others require a code. If a code is not working, verify that it has not expired and that you meet any eligibility requirements. Contact our support team if you need help applying a promotion code.

lunabet78 offers betting markets on major football competitions including Liga 1 (Indonesia's top division), Piala Indonesia, Piala AFF, AFC Champions League, Premier League, La Liga, Serie A, and Bundesliga. We also cover international tournaments such as the FIFA World Cup and continental championships. Beyond football, our sportsbook includes markets for MotoGP, badminton, and esports titles like Mobile Legends, Free Fire, and PUBG Mobile. Live-dealer tables feature blackjack, roulette, baccarat, Dragon Tiger, and multi-camera studios. Slot games include Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways. Markets and odds are updated in real time. Check the Sports or Games section of your account to see current available markets.

lunabet78 protects your personal information using industry-standard encryption and secure data storage practices. Your account password is encrypted and never stored in plain text. Payment information is processed through secure gateways that comply with standard security protocols. We do not share your personal data with third parties except as required by law or to process your transactions (such as payment providers and KYC verification services). Your account is protected by your unique password; we recommend using a strong, unique password and changing it regularly. If you suspect unauthorized access, contact our support team immediately. For full details on how we collect, use, and protect your data, read our Privacy Policy.

You can reach lunabet78 support through your account dashboard by submitting a support ticket, or by emailing our support team directly. Include your account username, a clear description of your issue, and any relevant details (such as a transaction ID or deposit method). Our support team aims to respond to emails within standard business hours. For urgent account security issues, flag your concern in your account settings and mark it as urgent; our team will prioritize your case. We provide multilingual support to assist users across Indonesia and supported regions. Response times may vary during peak periods or holidays such as Idul Fitri or Idul Adha, but we work to address all inquiries promptly.